Tag Archives: customerservice

Make More With Your Janitor Service Business

Window Cleaner

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You can make more money even in a down economy, by beefing up the services that you offer with your janitor service business. One of the easiest ways to do this, is by finding out what services your current customers might be paying someone else to do, and then come up with a competitive quote to help them lower their cost of doing business and at the same time increase your bottom line. It turns out, that there are some easy add-ons that you can give your janitor service company

One of these add-ons is cleaning carpets. Now, you are probably very used to clean carpet. You come in every day, and vacuum them and make sure there is nothing that gets stuck in them. But you can also clean carpets, upholstery, and drapes. If the company that is hiring you, like the quality of work that you do, there is no reason for them to shop elsewhere. While your employees are already at the jobsite, they can charge for services and increase your bottom line. If you need to, you can start a carpet cleaning add-on with just using a portable carpet cleaner. After you have been able to upgrade a lot of your customers, you may have a crew that is specifically dedicated to cleaning carpets.

Another easy add-ons that you can do with your janitorial business, is to do window cleaning. Window cleaning is actually fairly easy. You can train an employee on how to be a professional window cleaner, in just a matter of a few days. In addition, what I love most about this add-on, is that it does not cost you anything to start. The materials are super cheap for interior window cleaning. All you need are squeegees (one wet and one dry), clean towels and possibly a razor blade. If you are cleaning exterior windows, it would also be a good idea to get a ladder with adjustable legs. These are just some of the ways you can make more with your janitorial business.

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Selling: Outsourcing Your Sales Force

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When you’re a small business things can start growing much faster than you ever expected. Of course, growing this fast is never a bad thing, but it can present some unexpected problems. When your company starts to get to a certain size, you can no longer be your own salesman. You need to find full time workers who will help to advertise your company and bring in new leads.  If you’re growing quickly you may not have the time to track down and hire experienced sales representatives.

This is where outsourced sales companies such as Cydcor enter the scene. This type of company takes care of finding and hiring the best and most experienced salespeople. All you have to do is let them know how many people you want and they will do the rest. If you are not satisfied with the salespeople who are assigned to your company, most outsourced sales companies are more than happy to reassign the salesperson and give you a different person for free. Cydcor and other outsourced sales companies give you the flexibility to quickly create the sales staff that you need.

It’s inevitable that you will run into a salesperson who is not as good as they make themselves out to be. However with this type of system it is far easier to replace an outsourced salesperson than it is to replace someone who you have just hired. Outsourced sales people give you the option to increase your sales staff without taking the time and energy that are required to tack down and hire potential new employees. Most companies even give you the ability to set the pay rate for the salespeople, giving you the opportunity to compensate them as well (or as poorly) as you want. Outsourced salespeople give you a great deal of flexibility.

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Sales Process Steps Worth Trying to Complete a Business Transaction

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Any business has to follow the six sales process steps for completing a successful business transaction. And great customer service ability and skills are required to attain these steps. The business must also have thorough knowledge of the product which it intends to sell in the market.

The first and the most important step in completing a sale is meeting the customer. When you identify a customer, just say hello, how can I help you? This will make the customer feel that he is valued and his presence is acknowledged in the location. Next speak with the person to find out what he is actually looking for. If the customer is unsure about what is he looking for, try to find out what he wants to describe you about what he is looking for. After finding out what the person actually wants, take him to the product so that his issue is solved.

While handling the customer, make sure to answer all the queries about the product satisfactorily. If you can’t provide answer to customer queries, find a person who can answer his questions. This will let the customer know that he is being cared. Speak with the customer about the product which he chooses and if you think that you can provide better product then suggest him about that particular product.

Lastly, close the deal by asking him if he is all finish or want to check out. Finally, finish the transaction by saying, “have a good day,” to the customer. This will facilitate supply chain visibility because more customers will visit your store due to great customer service. Besides this, promoting the company will also help to promote the products you sell. Following these simple sales process steps will ensure that you have offered better service to the customer and will be happy to complete a sale for the company.

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