A good business will look for ways to improve sales performance even if it is doing well. The employees will hear about many ways to do this. Some of these ways are obviously hatched in the minds of corporate executives because they would not work in the real world. This is not the case with business process documentation.
The idea behind business process documentation is simple. The employees involved in the value chain of the business can make sure each employee is following company procedures. A salesman who forgets to mention something like an extended warranty, for example, may just be forgetful. At other times, he may be doing it because he does not wish to follow the policy. The documentation process will let the employer know. It will also let them know if the employee has done everything to sell the plan and the sales itself simply are not working. Usually, this occurs across a wide number of a company’s employees.
To start the process, one needs to make sure a new procedure is in place and that the staff has the resources to carry it out. Although paper has its role in documentation, it is not necessary. Many of the documents can be kept on computer to save time and reduce the need for an officer’s paper consumption. Make sure to give the employee’s enough time to fill out the paperwork during their allotted time. Do not stack it onto the tasks of an already busy employee.
If a business is not sure that business process documentation will improve sales performance, they should try it for a brief time. If it turns out to be an empty and time consuming process they do not have to continue on that path. They should not do so either. Continuing the procedure would waste its money.
- The Best Businesses of 2011 (fastswings.blogspot.com)
- Six Ways Of Improving Customer Service Skills (AuthorityArticles.com)
Improve Sales Performance: Finding a Good Starting Point for Gains by Steve