Any business has to follow the six sales process steps for completing a successful business transaction. And great customer service ability and skills are required to attain these steps. The business must also have thorough knowledge of the product which it intends to sell in the market.
The first and the most important step in completing a sale is meeting the customer. When you identify a customer, just say hello, how can I help you? This will make the customer feel that he is valued and his presence is acknowledged in the location. Next speak with the person to find out what he is actually looking for. If the customer is unsure about what is he looking for, try to find out what he wants to describe you about what he is looking for. After finding out what the person actually wants, take him to the product so that his issue is solved.
While handling the customer, make sure to answer all the queries about the product satisfactorily. If you can’t provide answer to customer queries, find a person who can answer his questions. This will let the customer know that he is being cared. Speak with the customer about the product which he chooses and if you think that you can provide better product then suggest him about that particular product.
Lastly, close the deal by asking him if he is all finish or want to check out. Finally, finish the transaction by saying, “have a good day,” to the customer. This will facilitate supply chain visibility because more customers will visit your store due to great customer service. Besides this, promoting the company will also help to promote the products you sell. Following these simple sales process steps will ensure that you have offered better service to the customer and will be happy to complete a sale for the company.
- Some Effective Sales Process Steps to Complete a Transaction (onlinesurveysforcash.org)
- Sales Process Steps | Top Tips (gotfreebusinesscards.com)