Tag Archives: Supply chain

How The Right Online Business Systems Help To Ensure A Lean Supply Chain

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More and more company owners are recognizing the benefits of using online business systems. A company that engages in internet-based operations will likely have a much lower overhead than one that operates solely out of a physical location. There are many other advantages of having an online component to your business, however, including the prompt delivery of your products or services to those who consume them.

Start to see online systems as a key part of your supply chain

A lean supply chain is the operational design that a company uses to ensure customer satisfaction by providing rapid delivery of top quality products. Businesses who employ this tactic in their everyday operations have high rates of customer satisfaction, given the fact that modern consumers want what they are seeking as rapidly as possible.

With greater levels of customer satisfaction, these businesses also tend to enjoy a considerable number of repeat customers. The online systems themselves become a key part of your supply chain.

Think of it more in terms of outsourcing key services in your production processes in order to understand how these systems aid your firm. They provide more choice in which providers you opt for, greater cost options and redundancy (using several services as back-up providers/services).

Online systems can also make up for deficiencies in your in-house capabilities

The basic idea behind a lean supply chain is to streamline all aspects of company processes. Thus, any weak or inefficient areas in the production, sale and transfer of goods must be detected and weeded out on a routine basis in order to ensure optimal levels of efficiency.

This includes eliminating or altering areas of production that might serve to devalue the final product or good or which do not adequately meet customer demand. Businesses who employ these tactics successfully know that keeping the supply chain lean is not just about pleasing the customer, it is about saving corporate money as well.

Another benefit is that you give yourself strategic flexibility. Your firm can alter productions at the drop of a hat if strategic opportunities arise. The online systems can be dropped/modified to suit your new direction. By comparison, having these capabilities in-house would require staff re-training or redundancies to incorporate.

And finally: Aiding your firms productively levels via online providers

Online business systems that are designed to enhance the efficiency of operations are a significant part of increasing company productivity. These are designed to help companies gauge the volatility of customer demand, build customer appreciation and understanding and to create performance metrics that can be used during future improvement processes.

Learning the best ways to design successful online business systems in order to attain these advantages is vital for succeeding in the modern business world. If you don’t have the skills in-house then try using external consultants to kick-start the process.

Sales Process Steps Worth Trying to Complete a Business Transaction

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Any business has to follow the six sales process steps for completing a successful business transaction. And great customer service ability and skills are required to attain these steps. The business must also have thorough knowledge of the product which it intends to sell in the market.

The first and the most important step in completing a sale is meeting the customer. When you identify a customer, just say hello, how can I help you? This will make the customer feel that he is valued and his presence is acknowledged in the location. Next speak with the person to find out what he is actually looking for. If the customer is unsure about what is he looking for, try to find out what he wants to describe you about what he is looking for. After finding out what the person actually wants, take him to the product so that his issue is solved.

While handling the customer, make sure to answer all the queries about the product satisfactorily. If you can’t provide answer to customer queries, find a person who can answer his questions. This will let the customer know that he is being cared. Speak with the customer about the product which he chooses and if you think that you can provide better product then suggest him about that particular product.

Lastly, close the deal by asking him if he is all finish or want to check out. Finally, finish the transaction by saying, “have a good day,” to the customer. This will facilitate supply chain visibility because more customers will visit your store due to great customer service. Besides this, promoting the company will also help to promote the products you sell. Following these simple sales process steps will ensure that you have offered better service to the customer and will be happy to complete a sale for the company.