Customer

Customer Service Skills Training | Fundamental Elements On Most Courses

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Have you noticed some of the similarities between most customer service skills training? Even though there are a large number of courses they all tend to focus in on six key traits and techniques that should be fostered in all service staff. This article takes a look at the six key areas.

  • Improving communications: All customer interactions require verbal or written communications with your customers. This can be improved in all individuals through the use of active listening, the use of positive language and ensuring that customer satisfaction is being questioned at every stage of your dealings with them.
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Three Ways For A Retail Business To Boost Profits

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Adjust The Queuing System

The queue is a vital aspect of a retail business. Get it right and you will make more money and retain more customers and get it wrong and not only will profits be lower than they could be, but a high volume of customers may get aggravated and leave, unlikely to return on another occasion.

The most profitable system of queuing in a retail environment is the ‘single line queue’. The main reason for this is that it is by far the fairest queuing system available. The single line queue ensures that all customers are … Read more at Free Business Cards

Five Tips For Starting Your Own Handyman Business

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Know Your Stuff

A handyman business is the perfect venture for anyone with a natural flair for DIY. It’s fun, flexible and can offer fantastic financial rewards. However don’t ever assume that you know enough – there’s always more to learn, and the wider your skill-set, and the more experienced you are with what you know, the better service you will be able to offer. Therefore keep learning and keep training yourself. If a customer asks you to complete work that you have no experience in, don’t disregard it. Instead train yourself up so that you are able to offer … Read more at Free Business Cards

How to Advertise your New Business

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Advertising your business is an important part of generating sales. If you didn’t advertise your products and service, there is very little chance that you would succeed as a new business start-up.  It doesn’t take a lot to create a successful advertising campaign.  If you don’t have much money for advertising, there is still a lot that you can do to promote yourself to those who need your products and services.  If you want to learn how to advertise your business without spending a ton of money, read on.  Put yourself out there for the world to see and … Read more at Free Business Cards

Restaurant Branding and Reputation Online

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Social media has made it easy for consumers to voice their opinion about all types of businesses online and they do so frequently, often influencing potential customers. Nearly 85% of Americans say that their buying decisions are affected by online reviews from other consumers. Restaurants are particularly vulnerable to social media rumblings because everyone has an opinion about food. Do you know what customers are saying online about your restaurant?

Listen to Your Customers Online

In order to manage your online reputation, you need to be aware of customers’ online comments. Today’s technology savvy consumers are quick to offer … Read more at Free Business Cards

Buy Targeted Website Traffic

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There is a huge benefit to anyone that would like to buy targeted website traffic and that is sales and money that will come your way as a result of this service. I have run a business that is based online for the last ten years and I have found that it can be hard to get customers to spend money when they arrive on the website. The problem that I found with my business is that it is hard to attract new customers, and the only customers that we had were simply not spending enough in order to … Read more at Free Business Cards