Monthly Archives: April 2011

Communication Channels

Communication Channels

By: Brandon Clark

October 18, 2010

Communication Channels

Communication is the biggest factor for any organization to be successful. Communication comes in different forms and it is vital that each organization finds the proper tools necessary to communicate suitably. No matter what type of organization one examines, communication will be the key to success. This paper will examine the communication channels of three different organizations and how they are the same, and also taking a look at their differences. Communication is of the utmost importance and it is vital that each employee understands the communication channels to the fullest.

There are various types of communication in an organization.  Some of the types of communication may include; snail mail, e-mail, Skype, fax, and the telephone.  In today’s times we live in such a fast paced world that we would rather have our important documents or letters sent to us through e-mail, which ensures that we receive such items fast and in a timely manner. However, regular mail may be replaced by the term snail mail.  Snail mail is, in fact, mail which one would receive at the post office.  Sometimes though, when it comes to snail mail we take the risk factor of having important documents sent to the wrong address or being lost altogether. However, organizations may need the original documents, and this may be a preferred method of giving and receiving information.  Skype is a form of communication that people can use to do video conferences straight from their computer.  This way of communicating may connect people from different cities, states, or countries. The goal of the Skype Channel Partner Program is to establish a qualified network of channel partners in the United States that can assist companies interested in using Skype to improve their productivity and optimize their communication costs (Skype, 2010). Also, using a fax machine is also another way of communication that ensures that we received needed documents in a timely matter. The telephone is another great form of communication, although it may not always be secure a person is still able to gather information through direct sources.

Sports Fan Treasures

There are different forms of communication and for an Internet business like Sports Fan Treasures those different forms are used on a daily basis. The main form of communication that is used is e-mail. E-mail is the quickest and easiest form of communication that allows the employees to go about their jobs without being distracted. Another form of communication that is easy for the employees to use is a chat software called Skype. Skype allows the employees to make phone calls over the Internet or simply chat back and forth over the Internet through the software. These are the two main forms of communication that are used daily with Sports Fan Treasures. Without these forms of communication, the productivity level would drop a great deal. Fast communication is vital to the overall success of the organization and it is imperative that the employees take full advantage over it.

Allstate Insurance

Allstate Insurance Company uses many channels of communication.  E-mail is the most important as it connects the company from coast to coast.  It also reaches out to a technical support facility in Belfast, Northern Ireland.  Teleconferencing and video conferences help to convey standard processes information across the company, which increases efficiency of the work done in all areas.  The company intranet is used for self-service human resources, company, and benefits information.  A social networking site on the company intranet allows a forum for sharing opinions and allows employees to get to know one another and network. The agents are the sales force for Allstate.  They are not employees however; they have their own network for claims, office equipment, supplies, and forms.  Sales are also made via the Internet and call centers.  As a financial institution and insurance company, Allstate has to be prepared for natural disasters and data recovery.  In 2010, Allstate participated in the first telecommuting test for the region through with an organization called named ChicagoFIRST.  Several area firms were involved and each department was assigned a percentage of staff to work at home on a pre-determined day. It was meant to test the infrastructure in the area if working at home was how business needed to be done for a period of time (ChicagoFIRST, 2010). According to ChicagoFIRST (2010), “Based on the success and positive feedback from members for this first-of-its-kind test, we plan to make this an annual event, increasing participation and evaluating performance over time” (Para. 14).


CMH is a nonprofit hospital that is in the restructuring stage of becoming a Shared Governance. This is a professional practice model in which the nursing staff and the nursing management are both involved in decision-making, as opposed to the administrative decision area being controlled by management. It is a structured model through which nurses can express and manage their practice with a higher level of professional autonomy. The channels of communication reflect the change of command; they run up and down the organizational chart, moving from one level of authority to the next. The nurse manager communicates concerns and information to the assistant administrator, then they have the authority and responsibility to deal with the problem or they relay the concerns to the staff nurse. If the staff nurse doesn’t have the authority to deal with the issue, then the staff nurse reports to the head nurse or clinical manager, who in turn reports to the RN whom gives direction to the practical nurse and the nursing assistant.

CMH has council members that are voted in by the employees, they have council meetings to discuss different things. The councils are broken down into having a president, vice presidents of Quality Assurance, Marketing, and Finance. The vice president of quality assurance  communicates to the Patient Services Quality Assurance, the vice-president of marketing communicates with planning and marketing, and the vice-president of finance communicates with financial services. The vice-president of the hospital communicates with the hospital and the C.E.O., Director of Patient Care Services, the vice-president of Long Term Care and Home-Health Care communicates with the administrator, the president, and the Director of Geriatric Services Development.

For an organization to be successful, it must have communication (Adnan, 1974). Communication is needed to ensure growth and survival of an organization. The binding creates internal stability and control; this promotes growth within the organization and goal attainment (Adnan, 1974). Organizational behavior is a component of everyone that works in an organization; an employee is a sub-system of a department. The department is a sub-system of a division and the division is a sub-system of the industry, the local community, and society. The sub-system is important because it derives from the constant interaction with the other sub-systems and with the larger system. If changes occur in the sub-systems it affects the other sub-systems and affects the operation of one or more of the sub-systems (Adnan, 1974). Communications in the system is crucial; it is needed for an organization to run smoothly. It requires interrelationships among parts to constitute a whole. Communication is the binder that integrates all the subsystems that create internal stability. The sub-systems are the network of a system that links all the total systems together; this enables the systems to adapt and cope with changes (Adnan, 1974).

External environments influence communication, competitors, customers, government and supplies present the system with opportunities, some changes could throw the system off balance, it needs an adaptive mechanism. The maintenance mechanism serves to maintain internal equilibrium; the adaptive mechanism enables the system to detect environmental changes. The adaptive system depends on the efficiency of the communications systems (Adnan, 1974). Organizations are made of closed and open systems; the closed system is self-contained and has little contact with the environment, an open system has lots of contact with the environment (Adnan, 1974). Gender and cultural differences can affect communication between coworkers, managers, patients, families, and caregivers. Cultural differences can affect communication in nonverbal, verbal communications and written communications (Adnan, 1974).

Effective communication in the health care organization can be hampered by a number of barriers. Discussion about patients is often conducted in a busy environment, instructions sometimes is communicated over the phone rather than in person. The formality of issuing official notices regarding company information could use some streamlining but as mentioned earlier because it is a publicly owned company and ultimately answer to stockholders, the red tape may be a necessary component in corporate communication.

Recommendations  for effective communications would be to survey the internal users and external users on ease of use of the systems, and their satisfaction in getting answers and work accomplished.  Based on the results system changes can be made as the systems are upgraded on a regular basis. The participation with the ChicagoFIRST program should continue as it will help in developing new procedures as they become necessary and will keep the company prepared. Other ways of accomplishing this is by a briefing technique, Situation, Background, Assessment, and Recommendations (S Bar). This is a way to improve communication between health care providers.

Communication is defined as a process by which we assign and convey meaning in an attempt to create shared understanding. This process requires a vast repertoire of skills in intrapersonal and interpersonal processing, listening, observing, speaking, questioning, analyzing, and evaluating (Office of Superintendent of Public Instructions, 2010). Communication is vital to the success of any organization and it is imperative that each employee understands the process fully. Without the proper communication process in place, success will be a difficult challenge. The communication process will evolve over time, but it is important to always have the process as the key to success.




ChicagoFIRST. (2010). ChicagoFIRST first annual telecommuting test encourages critical firms to exercise work-at-home capabilities. Retrieved from, (2010) retrieved October 13, 2010 from


Adnan, A. (1974, Fall). Communications and the Systems Theory of Organization. Journal of

Business Communication, 12(1), 35-43.

Office of Superintendent of Public Instructions, . (2010, October 18).

Communication. Retrieved from


Brandon is a junior in college studying in the health care industry field. He already has one degree in Pharmacy Practice and is studying for his second one in Health care information systems. He is the owner of a Four Wheel Drive Lift Kits website that sells Tuff Country Lift Kits. He enjoys school and working on his site, but he does enjoy relaxing more.

Step-By-Step Changes

Step-by-step changes are essential when it comes to improving yourself. Improvements don’t take place overnight. They require consideration and preparation in order to achieve. Incremental changes should not be overlooked. These are still changes that matter and can help you to reach your primary goals. If you are in need of some help with goal setting, consider hiring a third party consulting company like Eternicom.

Step-by-step changes in your professional life can be instrumental. This is a way to advance in your current position or to move on to a completely new one. Many people want to see changes in their personal lives. They want to improve themselves through the way they deal with others. Settling down into serious relationships is one way to reach personal some goals. Improving communication skills, building confidence and many other changes can be productive.

Setting goals over time

Some goals take a specific amount of time to achieve. Giving you enough time is essential to this achievement. When goals take a long time to achieve, preparations are necessary. Step-by-step changes can be very helpful in this process. It will provide you with a less stressful way of reaching goals.

Measuring your progress

You can measure your progress by looking at the changes that you have made over time. Once you’ve achieved your goal you can simply cross it off the list. Some people choose to replace one goal with another. It is important to evaluate your goals regularly. Adjusting goals and eliminating goals is sometimes necessary. As you advance, you may want to decide which goals are still important to you.

Allowing for patience

Patience is important whenever you want to achieve anything. This is especially true when it comes to self-improvement. The step-by-step changes in this process require being patience. Even if you are unable to see major changes this doesn’t mean that you aren’t improving overall. Patience takes the stress and pressure off of achieving goals. Giving yourself time to reach your goals is a good idea.

For more information about other changes you could make on your road to self-improvement, check out Eternicom on Youtube.

How Much Truth Is Behind The XanGo Scam?

New products are often misunderstood, or they fall victim to bad publicity initiated by envious competitors. That is exactly what happened to the products of XanGo. Although the juices boast concentrations of naturally occurring ingredients, a few stubborn reporters seem to have nothing better to do than spend ample time trashing the XanGo name and launching a despicable XanGo scam campaign.

XanGo is a legitimate business with thousands of employees and distributors around the world. They have received numerous awards for their products, and sold millions of bottles of amazing juice in at least 35 countries worldwide. Do you think that this would be possible if the company was misleading the public, as well as the beverage industry?

It is an outrage that disgruntled reporters are creating a XanGo scam. This company prides itself on innovation and integrity. They have no intention on cooking up some fraudulent schemes to deceive their customers. What purpose would that have, except destroying a company that only wants to serve their fans by producing healthy products? XanGo is thriving. The drink manufacturer will survive scandalous accusations simply because the company has deep rooted motives to succeed. They are completely honest about their business and work hard to please their customers.

There is no doubt about it that the XanGo scam will soon be forgotten. Consumers are not stupid; they can see the truth. XanGo is not operating a pyramid scheme, nor do they pressure consumers into buying their products. When people purchase the juice, it is because they like the taste and enjoy the benefits of mangosteen beverages. The price is not inflated either. Do you honestly think that people would buy the juice if they believed that the price was not right? We are experiencing tough economic times and nobody has money to squander… no matter what cunning stories the media concocts.

International Business Management Degree Course Options

There are a number of options when choosing an international business management degree program. In particular, you need to establish what your own goals are and preferences (especially for whether online or off-line courses will suit you more).

All business management degrees initially start out by focusing on regular foundation modules. These cover the gamut of standard management training modules relating to supervision, contracts, principles of organization and project planning (much as you would find on a project management degree). The international business management degree programs then branch out into various specializations around contract negotiations, international finance (including hedging requirements with regard to exchange rates) and other cultural and technical areas.

Your first decision to make should be around specific international areas you would like to work in. This may then filter out the types of degrees you go for based on specific languages. Many programs are done in parallel with language training courses as well as socio-cultural understanding (e.g. cultural differences of working with European versus Asian industries). If you have a preference for which type of international markets you would wish to work with then this will immediately start to filter out the list of courses available.

Your next decision is whether you attend an international business management degree course at university or go for one of the online courses that are becoming widely available. Due to the highly specialized nature of these courses, you may need to attend a university to do a full-time course. In which case, you will not be able to work full-time.

Online business management degrees are becoming all the more popular and facilitate working at your own pace while still studying. The key when choosing an online course is to make sure the university behind the program is actually well-recognized both locally and internationally so that your certification will truly benefit your career.

3 Tips to Expand

There are many successful businesses in the world today. These are businesses in a variety of different industries and fields. The most successful businesses are those that provide a need for the public. This can be through the offering of products or services. Some businesses even offer expertise of some sort to their customers.

Once you’ve started to enjoy a certain amount of success expansion may be necessary. Expanding doesn’t always have to be on a large scale. Owners of small business may expand by adding a new department. Large businesses may expand by developing new branches; Eternicom Product helps all businesses expand.  The type of expansion will depend upon the business and its resources. Here are 3 tips to expand your business successfully:

1 – Look at your success

It doesn’t make sense for an unsuccessful business to expand in most instances. This simply means that it has not been productive enough to sustain expansion. Businesses that are successful will display this through their profits. It is a good idea to look at your profits and budget for expansion. Watching your budget when expanding will be absolutely essential.

2 – Consider your budget

Most businesses have budgets for specific things. There are marketing budgets, as well as, those for products. Some things will be primary while others are a bit less important. Expansion can allow your business to earn even more. There is a financial risk associated with this process. Taking this risk will involve setting goals and being prepared. Owners need to work with their finance departments to fine tune expansion budgets.

3 – How many employees will you need?

Businesses expansions will mean changes in many areas of business. This will ultimately mean that more work needs to be done. Hiring new employees and promoting existing employees will definitely factor into this process. It is important for you to determine the number of employees that are required for expansions. Salaries, benefits, and training will play major roles here.

Visit Eternicom’s profile for more information about expanding your business.

Effective Traditional Marketing Strategies

Many business owners today think that online marketing is the only name of the game when it comes to generating interest and attracting the most numbers of customers. Actually, traditional offline marketing can still work like magnets and when done correctly, they can make your business grow to a range which can’t be beaten no matter what online marketing technique you use. First of all, offline marketing strategies utilize methods which have more personal appeal. Second, there are already offline marketing techniques which had been proven effective even if they are already considered traditional.

Here are some of the top traditional marketing strategies you can apply for your business.

  1. Fresh From The Mailbox Mails – Sending physical mails to a pre-approved list of people can do wonders for your business. When people regularly see information about your business first-hand, you create awareness for your business which in turn can turn into sales after a brief period of time. By sending out professionally and creatively made newsletters, you are already branding yourself according to the content of your mails. Establish a growing list of contacts by encouraging your customers to fill-up an information form in exchange of an incentive or a token.

  2. Flyers and vinyl lettering signs – Flyers are one of the legendary ways of advertising your business. Colorful flyers with rich information about your business can really make a hard pull to potential customers. You can easily put flyers wherever you want but make sure that they don’t end up in trash by making them not only attractive but something that can easily catch their attention in the first glance.

  3. Local Newspaper Advertisements – The power of newspapers are still unbeatable and they can reach areas and target people which no online newspaper can tap. When you advertise on a local newspaper, make sure that you are being published on newspapers which have high credibility. You want your customers to trust your product and the first step is by being endorsed or being written by a credible publication. You should also choose the right type of newspaper according to your business category. For instance, if your business caters to people who are always looking at the current economic conditions, it will be wise to post an advertisement to a financial type of newspaper.

  4. Business Cards – Don’t leave your home without your business cards and give them only to those people who are worth it. Business cards should contain the closest way to reach your business and the most available lines to call you. Business cards, as humble and as little as they may seem to be, are the most convenient means of introducing your product or service to anyone and they are also the best way for people to remember you. On times that they need something critical for themselves, your business card will be on their pocket and you should always be ready for their call.